The sector of so-called traditional travel agencies has probably undergone more upheaval than any other over the past decade. And yet, despite the popularity of the internet, the events of September 11, 2001, and the advent of zero commissions, agencies have learned to [...]
At the 2007 ITB Berlin Trade Fair, Simon Lehmann, CEO of Interhome, spoke on the topic of Customer Relationship Management (CRM), an approach adopted by Europe’s largest holiday rental accommodation agency. The impressive results testify to CRM’s undeniable impact when [...]
The tourism industry already has a plethora of environmental issues to address, but more than ever, flying is considered as the biggest sin. Travelers are increasingly preoccupied with the environmental and social ethics of their consumption patterns and some reports cl[...]